Entrance to the site took over forty minutes, part of which we we stuck at the entrance and parked half on a busy roundabout. On our return the pick up was very efficient and quick but the driver seemed a bit abrupt which is something you don't need after a 5 HR early morning flight. Overall good value for money and would use again.

We hadn’t flown from Luton before, so this was the first time using Maple Parking. Despite the amount of building construction taking place following Instructions to car park 1 level 4 was relatively straightforward. Reps were there to meet us hand over keys and documents etc and process was quick and easy. Two lifts and a short walk and we were in the terminal building. If we were to fly again from Luton we’d be happy to use Maple parking.

Absolutely fantastic company I had no issue dropping off my car and picking up. Highly recommended.

DROP OFF WAS GREAT AND SIMPLE, UNFORTUENTLY WHEN PICKING UP CAR WE WAS ASKED TO WAIT 10 TO 12 MINS FOR DELAY ISSUES, WHICH WE DID INSIDE. NO PHONE CALL TO SAY WE HAVE ARRIVED WITH YOU CAR, TIME LAPSED AND NOW WE ARE HAVING TO PAY A PARKING TICKET. ITS BAD ENOUGHT WE HAD A 2 HOUR DELAY IN FLIGHT, TRAINS TO THE TERMINAL WAS BROKEN DOWN AT STANSTEAD, HAD TO WALK TEN MINUTES TO GET A BUS TO THE TERMINAL.THEN THE BAGGAGE BELT WAS HAVING ISSUES AND DELAYS FOR BAGGAGE PICK UP. TROLLEY CAME OUT 20 MINUTES AFTERWARDS. WE WAS ALL VERY TIRED AND EXUSTED. ALL THE DRIVER HAD TO DO WAS CALL US ON OUR MOBILE TO STATE WE ARE HERE AT COLLECTION POINT C NOW, COME GET YOUR CAR. THEY FAILED TO DO THIS SIMPLE TASK. IN THE END I HAD TO CALL AGAIN ONLY TO GET ABUSED ON THE PHONE, I ASKED WHY DID YOU NOT CALL TO SAY YOU WAS HERE?? NO RESPONSE. NOW WE HAVE TO PAY A PARKING TICKETOF £70. THANKS.

First time using Sure Parking and was a little apprehensive due to other reviews however we can only give our honest opinion of our experience and overall we were very satisfied. We got a bit lost when going into the car park and was on the wrong level but after a quick call we were told where to go and man in high vis was waiting for us. Very quick and smooth handover of keys and we were on our way. Same with return, as advised we called once we had collected our luggage and same man was there to meet us. Cars were delivered safely and again smooth transaction and we were on our way home. Don't believe all the negative reviews and experience for yourself and make your own mind up. We were happy and would definitely use again when flying from Gatwick.

Easy peasy service, quick efficient. No waiting in and out

Very efficient, quick and easy to drop off and to pick up car

Great experience, good directions, smooth drop off and pick up and felt safe leaving the car in the locked compound. Would use again.

Very hassle free procedure from start to finish. Ease of Drop-off & Pick-up was one of the Meet and Greets I have experienced. Highly recommended.

The only reason I give the drop off service a 5 is not Sure parkings fault but directions to the drop off point? When you approach the car park you actually have to go in the exit lane which I didn’t and could only drive through the drop off area to pick up a auto number plate £7.00 parking ticket then went around a second time to get in correct exit lane which was very confusing If my partner hadn’t picked up on this by going onto the Gatwick parking app we would of received a £100 parking ticket as we were out of the country for 14 days so be aware of this issue Altough my dash cam proves I did not stop or drop off at this drive through what’s the point of questioning it as you know these type of parking charging schemes ????

Great service used in past and will contine to use.

We had clear instructions on how to get to the carpark. Got directed to our car space straight away and the guy made sure a van picked us up and took us to the airport. No waiting time at all! The return we had to wait maybe 10mins for a van to pick us up. All went smoothly!!

Driver very courteous and prompt, my only concern was when I rang the the contact number on the email confirmation it went to Heathrow booking

Excellent service again

I highly recommend Maple parking.. from drop off to pick up the service is excellent.. the buses run frequently.. excellent value for money and we have been using them for years now and will continue to do so in the future.

Easy to find the parking location for both pick up and drop off .

Very simple 3 minutes from main entrance well lit at night

Enough recommendation is to say is that I would use Maple Parking again!

Rubish never again

Great service and all undercover so you don't get wet. Everything went smoothly. Drop off and collection instructions were clear and even though we came out of the airport very quickly after baggage collection, the car was with us at the designated place, within one minute.

Great service, no issues, would use again!!

Using this service made parking at Heathrow so simple. The communication from the company was great and all the staff were professional and polite. A great service, we would recommend to anyone.

Really friendly and helpful staff. The whole process was smooth from start to finish. Will definitely be using again. Can’t recommend highly enough

Excellent service thank you , really easy and straightforward

ALL GOOD

Very easy to find. No frills but very adequate.

Excellent service. Our return flight was delayed but there were no issues with collecting out vehicle.

Drop off fine, bit of confusion on collecting us from the airport, but after a phone call sorted.

I was well happy with the service I was given.The only problem I had was my car dash cam was unplugged with is very hard to do but does not use any power when ignition is switched off and my car smelt of cigarettes and carpets dirty. Overall a good service

Drop off no problem... Information given to me spot on When returned back collected baggage rang up took 5 mins to walk to carpark car was already there... I can't fault this service what so ever highly recommend****"

Superb service. Friendly drivers and very little waiting around.

Honestly is fantastic if you want travel from Stansted airport.

Smooth, quick, easy and cost effective. No issues!

Great service which is why I go back year after year

Perfect from start to finish, thankyou

The lovely lad on arrival was amazing and very helpful

Great experience by Sure Parking. Gatwick South Terminal. Instructions were spot on. Staff we're all friendly and service was top notch. So easy to find withing the approved operators 'Orange' car park level 1. Collection was just as simple once you collect your luggage. Will definitely use Sure Parking on our next flight from Gatwick.

Highly recommend

Polite staff drivers really helpful especially with elderly and less abled people great all round service easy to do will definitely recommend and book again ????

Everything went smoothly

Excellent service, very happy with the whole process from start to finish, very nice, friendly and professional staff, quick and easy drop off and pick up.

Dropping off was good not needed to call but picking up needed to call after picking up our luggage but calling wasn't straight forward it took us 10 minutes before they answer my phone call. Everything was good but need to improve about picking up. Make easier on phone call always on answering machine can someone pick like normal phone call Thank you

Easy to use, clear instructions provided. Would use again

Does what it says on the tin

Always use

Excellent service. Very efficient and no hidden costs. Transfer was quick, to and from airport. Highly recommended. Will definitely be using them again.

Substantially improved since I last used it. APH signposted from way out So tidy, EFFICIENT and friendly. Thanks to attendant who helped change a flat tyre on return from TURKEY

Easy pick up and drop off Staff friendly Good value for money Close to airport

Difficulty finding bus stop 7, clear instructions were not given.

So far I'm happy with it and they give you discount to book. Also they send u email with offers. Im going on holiday again I will booking again with this company after I will write reviews again