Customer Testimonials

Very efficient service

Friendly staff even when I have dropped my car and they was short staff and working under pressure but they were very organised. Drop-off and pick-up was again organised. I will definitely recommend.

Safe fast and guys were really efficient.

Worked well. Driver was a bit late on return but nothing major.

An friendly efficient service ‘ doing what it said on the tin’ Thank you

Very good service and would recommend

It was my first experience of using this type of service and it couldn’t have been easier. Just pulled up outside main departure area where someone was waiting for us. Staff very friendly and reliable. Would recommend and will definitely use this service again. Thank you.

Very happy with service would recommened

So easy hassle free service , friendly drivers

Close to the Airport, 24 hr service and very friendly and helpful staff both in the shuttle and over the phone. Will definitely be using again next year and so will friends i recommended it to. Well done

100%

Good thanks return could have a little quicker on a cold day

Friendly, efficient and prompt

Makes the process so easy from start to finish ,turns what used to be a hassle into Such an easy start and finish to your holiday. Thanks

All very good staff all very friendly

Amazing

Pick was slow and meeting point changed

Very good. Will 100% use again.

Very good service

As for the service excellent,I think by putting the charge of entering the car park and leaving it would be better as is a lot on top of original price apart from that the overall experience was great thankyou

Drop off and collection very good .

The principle of this drop-off service is excellent. Unfortunately the written instructions do not match the reality of where the car should be dropped off and picked up (written 'Level Four' for drop-off and pick-up. Reality is to meet the driver at the Level Five drive-through). PLEASE AMEND THE WRITTEN DROP-OFF AND PICKUP INSTRUCTIONS IMMEDIATELY! PLEASE ALSO MAKE SURE THAT ANY VERBAL INSTRUCTIONS ON THE PHONE ARE CORRECTLY UNDERSTOOD. Once I had met up with the driver, I could not fault the service. The car was also returned in good order, the way I had handed it over. I was also delighted with the discount offered for future use of this service.

Great

A little disconcerting as drop off process was different to that printed - but it was fine.

Repeat Customer - We have used A2Z Parking several times at London Heathrow Terminal 5. Easy and clear instructions for dropping off and collecting. On this occasion we did have to wait for 20-25 mins calling 3 times on arrival as there was no sign of anyone. Not easy to identify the A2Z parking rep compared to other parking companies (of which there are many operating in the same Car Park zone) who had a service booth or clear company identification on their coats / high viz vests. Would recommend A2Z invest in some high viz vests with large Company branding on them. Otherwise a very easy process and friendly customer experience.

Excellent service all around on time when we dropped off and on time when we returned

Excellent service all around on time when we dropped off and on time when we returned

Excellent

Excellent service

Staff on the ground were very helpful , making it a totally stress free experience.

All round good service.

Excellent service. instructions for pick up and drop off easy to follow. Driver vey courteous

Friendly, effective, fast

So efficient and when I had a change of terminal on my arrival it was no problem to rearrange my car be delivered to the right place! Thank you

Found where to park at T5 easily following instructions but there were so many people waiting by purple parking it wasn’t immediately obvious who our guy was. On the return trip however we rang when landed and again when we got luggage car was already there waiting for us

Really great. Easy to find. Was looked after straight away . WC on site too. Drop off only 8/9 mins away . Would use again any time I fly from Man airport . 10/10 from me.

Their service was excellent .

Good friendly drop off. The lady was waiting when I got to the car park. On pick up I waited about 20 mins which was the expected time. I found it a bit disturbing that the lady bringing my car did not wear a mask or gloves and there was no disinfecting the steering wheel and all other leavers, door handles etc before handing the car over. In these times we live in, this cleaning process should be mandatory and would show care to the customer.

Very good experience.

Great service

Very good overall would have liked some assistance to put cases on shuttle bus will be using you again in march

Very easy way of dropping off and collecting my car at Heathrow Terminal 5. I had to wait for 10 minutes and call a couple of times on arrival as there was no sign of anyone. But on arrival my car was waiting for me. Not easy to identify who was picking up the car as there are several firms all offering the same service, so better identification on jackets would help. Otherwise a very positive experience.

Reliable and professional service

Excellent service

All went well probably needed a little clearer instruction about drop off point and pick up point ...was verbal and could be on the email instructions ?

Quick and efficient service. Very friendly. Easy to use. Excellent communication.

All very efficient meet and greet .Short wait on return for car to be delivered (15 mins). Reliable company .

No problem took us straight to airport and rang when we collected the luggage had a little time to wait for them to get there but all fine. Drivers were friendly and helpful. The driver on the way back recommended a different way for us to back home as M4 was at a standstill. It worked fine and found it very helpful. Car was fine on return

Thank you for good service

Very efficient