Legal
Last updated: August 2026
These Hotels & Flights Terms and Conditions apply when you search for, reserve or purchase hotel accommodation or flight services through A2Z Airport Parking.
They apply in addition to our general website terms and, where applicable, our Airport Parking Terms and Conditions.
A2Z Airport Parking provides airport parking comparison and booking services and also provides customers with access to hotel and flight booking services through independent travel partners.
References in these Terms to “A2Z”, “we”, “us” or “our” mean A2Z Airport Parking.
Hotel accommodation and flights displayed through A2Z may be supplied, booked, ticketed, processed or fulfilled by independent third-party suppliers, including accommodation providers, airlines and travel technology partners.
The relevant supplier details will be provided during the booking process and/or in your booking confirmation where applicable.
Unless expressly stated otherwise during checkout, A2Z acts as a booking and comparison channel in relation to hotel and flight services supplied by independent third parties.
A2Z does not own, operate or control the hotels or airlines displayed on our website.
The relevant:
A2Z remains responsible for the services that A2Z itself provides and nothing in these Terms removes any consumer rights or liabilities that cannot legally be excluded.
Airport parking, hotels and flights are different travel services.
Unless expressly sold and identified as a single package, selecting more than one product through A2Z may result in:
A displayed trip summary or combined estimated total does not necessarily mean that the products form one contract or one card transaction.
Airport parking bookings remain subject to the applicable A2Z Airport Parking Terms and Conditions and any disclosed conditions of the parking operator providing the service.
Hotel and flight cancellation rules do not apply to airport parking bookings.
Hotel availability, prices, room descriptions, photographs, facilities, meal arrangements, policies and other property information are supplied to us by our travel partners and/or accommodation providers.
We take reasonable steps to display the information supplied to us accurately, but A2Z does not independently inspect every hotel or verify every item of property information.
A hotel booking is confirmed only when a confirmed booking reference has been issued.
Until confirmation is issued, availability and price may change.
The price payable for the hotel will be shown before booking.
Where the rate includes taxes or charges known to the supplier, these will be displayed where provided to us.
Some accommodation providers or destinations may charge amounts directly at the property, including:
Where known, we will endeavour to display these charges before booking.
Hotel cancellation conditions are specific to the particular room and rate selected.
You must review the cancellation policy displayed before completing the booking.
A rate may be:
A refundable rate may allow cancellation without charge before the stated cancellation deadline.
After that deadline, a cancellation charge may apply, including part or all of the booking amount.
If a rate is described as non-refundable, cancellation may result in the loss of all or substantially all of the amount paid.
Any refund entitlement is determined by the cancellation policy attached to the particular booking.
The cancellation conditions shown and accepted at checkout form part of the hotel booking contract.
Changes to a confirmed hotel booking are subject to the rules and availability of the relevant supplier and hotel.
A requested amendment may:
A2Z cannot guarantee that a confirmed booking can be amended.
If you do not arrive at the hotel and have not cancelled within the permitted period, the booking may be treated as a no-show.
The hotel or travel supplier may retain some or all of the booking price in accordance with the conditions attached to your reservation.
The accommodation provider is responsible for the actual provision and operation of the accommodation service, including matters such as:
Where an issue concerns the performance of the accommodation itself, the hotel and/or relevant travel supplier will normally be responsible for addressing that issue.
This does not exclude any responsibility that A2Z itself has under applicable law.
Flight schedules, fares, seat availability, baggage allowances, fare rules and other airline information are supplied by airlines and travel partners.
Airline inventory is dynamic and may change quickly.
A flight is not confirmed merely because it appears in search results.
The reservation must be successfully completed and, where applicable, a ticket or confirmed booking reference issued.
The final flight price will be displayed before payment.
A flight price may include a combination of:
Optional services added after initial booking may be subject to additional charges.
Where the applicable Nuitée payment solution is used, the customer's card payment may be processed by Nuitée as Merchant of Record.
In those circumstances, the cardholder statement may display Nuitée or the relevant payment entity rather than A2Z Airport Parking.
Where another payment arrangement applies, the identity of the payment provider or merchant will be displayed during checkout or within the payment confirmation.
Airport parking may be processed separately.
Every airline fare has its own rules.
Depending on the fare selected, a ticket may be:
You must review the fare conditions presented before payment.
The fare conditions accepted at checkout form part of your flight booking.
Where an airline permits a change, additional charges may include:
A requested change is not guaranteed until confirmed by the relevant supplier or airline.
Refund entitlement is determined primarily by the airline fare rules and the conditions applicable to the booking.
Where a refund is authorised, it will normally be processed back through the original payment method or payment channel.
Processing times may depend on the airline, travel supplier, payment processor and card issuer.
Airlines may change:
Airlines may also delay or cancel flights.
The relevant airline remains responsible for operating the flight and making operational decisions.
Where our travel partner receives a significant schedule change, reasonable efforts will be made to communicate the information to you using the contact details provided with your booking.
Our flight travel partner may provide servicing in relation to airline bookings, including schedule changes, cancellations, refunds, modifications and other airline servicing matters.
Depending on the support model applicable to your booking, you may communicate either with A2Z or directly with the travel partner.
Where a request must be actioned by an airline or travel supplier, A2Z cannot guarantee the outcome requested.
Close to departure, particularly once airline check-in has opened, certain booking matters may come under the airline's direct operational control.
In those circumstances, urgent issues may have to be resolved directly with the airline or airport staff.
Customers should follow any instructions provided by the airline or travel partner.
Baggage allowances and seating conditions vary between airlines and fares.
You are responsible for reviewing the allowance attached to your booking.
Charges may apply where baggage exceeds the purchased allowance.
Optional baggage, seats and other airline services may be non-refundable after purchase.
You are responsible for entering accurate information.
For flights, passenger names should match the passenger's passport or other required travel document.
Incorrect names or details may:
Please check all information before payment.
Customers are responsible for ensuring they meet all applicable:
A2Z does not provide immigration or legal advice.
Failure to satisfy travel requirements does not automatically create a right to a refund.
Hotel and flight bookings may also be subject to conditions imposed by:
These supplier conditions will apply to the relevant service where disclosed.
A2Z relies on third-party systems for some hotel and flight information.
Although we take reasonable care in displaying information, supplier information may change after it has been supplied to us.
We are not responsible for inaccuracies caused solely by information supplied incorrectly or subsequently changed by an independent third party where A2Z has taken reasonable care and is not itself at fault.
A2Z is not responsible for loss caused solely by circumstances outside our reasonable control where A2Z has not breached its own legal obligations.
These may include:
Nothing in this section removes rights that cannot legally be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
A2Z remains responsible for loss caused by its own breach of contract, negligence or other legal responsibility to the extent required by law.
A2Z does not accept responsibility for the independent operational performance of an airline, hotel or other supplier where the matter is outside A2Z's control and A2Z is not legally responsible for that supplier's performance.
Nothing in these Terms affects your statutory consumer rights.
Purchasing multiple travel services through the same website can, depending on the circumstances, create additional statutory rights under UK travel law.
Where your booking qualifies as a package or Linked Travel Arrangement under applicable law, any mandatory protections required by that law will apply regardless of the wording of these Terms.
Where additional statutory information or insolvency protection is required, it will be provided during the booking process.
You should check every confirmation immediately.
Please verify:
Errors should be reported as soon as possible.
Approved refunds will normally be made to the original payment method unless the supplier's process requires otherwise.
A2Z cannot control the time taken by an independent bank, card issuer or payment processor after a refund has been released.
Hotel and flight cancellation, amendment and refund rules are also set out in our Cancellation & Refund Policy.
For airport parking enquiries, contact A2Z Airport Parking.
For hotels or flights, your confirmation will identify the appropriate support route where applicable.
A2Z may assist with a request, but where a hotel, airline or travel supplier must make the decision or perform the action, the outcome remains subject to that supplier's rules.
Full contact routes and complaint handling are set out in our Customer Support & Complaints Policy.
If your complaint concerns A2Z's own booking service, please contact A2Z.
If the complaint concerns accommodation or an airline service, please report the problem to the relevant provider promptly and, where possible, while the provider has an opportunity to resolve it.
We may assist in passing appropriate complaints to our travel partners, but we cannot guarantee the supplier's decision.
See our Customer Support & Complaints Policy for contact details, evidence to keep, and response times.
We may update these Terms from time to time.
The terms applicable to an existing confirmed booking are those that applied when the booking was made together with the specific supplier and rate/fare conditions accepted at checkout.
These Terms are governed by the laws applicable to A2Z's UK operations, subject to any mandatory rights available to consumers in their country of residence.
Nothing in this section removes any mandatory consumer protection that applies to you.
For full booking conditions, see our Terms and Conditions.
For hotel and flight bookings, see our Hotels & Flights Terms and Conditions and Travel Partner & Booking Disclosure.
For cancellation and refund rules, see our Cancellation Policy (airport parking in sections 1 to 10; hotels and flights in sections 11 to 21).
For customer support and complaints, see our Customer Support & Complaints Policy.
For how we handle personal data, see our Privacy Policy.
For cookies and similar technologies, see our Cookie Policy.
