A2Z Airport Parking Terms and Conditions

1 BOOKING CONDITIONS

1.1 A2Z Airport Parking LTD will endeavour to ensure that your confirmation voucher is emailed to the email address you provide on the booking form.
1.2If, for any reason, you have not received your booking confirmation, you must contact us immediately. No refund is available for no-shows or if cancellation is received less than 72 hours before you are due to arrive at the car park.
1.3 If you haven't received a confirmation email, please locate it through the manage booking section. Enter your Email Address and Mobile or Vehicle Reg Number, then press "Search Booking By Email Address"
1.4 Please click on "More Info" on product(s) for any additional surcharges, operational hours, limitations, more information about service provider etc. Any additional charges are charged by the service provider/car parking company independently and bear no relevance to A2Z Airport Parking LTD or our advertised prices.
1.5 A2Z Airport Parking LTD acts only as a booking agent for the service provider for the featured car parks. It does not provide the parking services itself.
1.6 You will be contracting with the individual car park. You will be subject to their Terms and Conditions, which may contain exemption clauses and limit each company's liability. Car Park's full Terms & Conditions will be available on request.
1.7 Any claims by the customer in respect of parking services, e.g. collection & delivery of vehicle, damage to the vehicle, etc, must be made against the parking service provider and subject to their terms and conditions. (See 1.8)
1.8 A2Z Airport Parking LTD cannot accept liability in any circumstances where performance of the contract is prevented because of war, threat of war, riots, terrorist activities, natural disaster, fire or adverse weather conditions etc.
1.9 All Parking is subject to the terms and conditions of the individual car park, and the customer expressly accepts that all claims regarding damage or loss caused by the service provider must be claimed from the service provider.

2 CUSTOMERS RESPONSIBILITIES

2.1 Please ensure you have your booking confirmation voucher/ and or booking reference with you when you travel. This will identify you as an A2Z Airport Parking LTD customer and enable the service provider to verify your booking.
2.2 It is your responsibility to obtain the chauffeur's telephone number and details of the arrival procedure before departing for the airport - any missed bookings, flights or other problems arising from your failure to obtain this information will not be reimbursed by A2Z Airport Parking LTD or any of our affiliates.
2.3 Please remove all possessions and leave only the keys/codes required to move your vehicle. For efficient operation, you must be prepared to leave your car keys with car park staff if requested unless otherwise stated.
2.4 Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet), so please check your vehicle carefully before leaving from the car parking site/Airport.
2.5 You must ensure that, before leaving the vehicle with the car parking company, it is in a roadworthy condition, taxed and holds a current MOT if applicable.
2.6 If the car park charges you because you do not follow the correct parking meet & greet procedure or do not turn up on your booked date-time, A2Z Airport Parking LTD may not be able to obtain refunds on your behalf or cannot provide you the receipt of extra charge(s). Customers must contact the service provider for a receipt for an extra charge(s).

3 PRICES

3.1 All prices are for pre-booking.
3.2 All bookings are subject to a non-refundable booking fee.
3.3 Please check the product "MORE INFO" for any additional surcharges. These charges are charged by the service provider/car parking company independently and bare no relevance to A2Z Airport Parking LTD or our advertised prices.
3.4 Please note some car parks cannot accommodate High-sided or unusually wide vehicles or there may be an extra charge. Please check "MORE INFO" on the product or contact our office for details before making a booking.

4 CANCELLATION POLICY

4.1 Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states that contracts for the provision of leisure services on a specific date (or for a specific period) are exempt from the 14-day 'cooling off’ period placed on select online goods and services. The consumer's 14-day cooling-off period does not apply to bookings made on the Website; therefore, cancellations are subject to these terms.
4.2 All cancellations must be made directly through A2Z Airport Parking LTD in order to be valid. (Not with the car park).
4.3 You must use Manage Booking to cancel your booking online .
4.4 No refunds are available for unused part stays.
4.5 Non-flexible rate bookings cannot be amended, cancelled or refunded.
4.6 Bookings made within 24 hours from the date of departure can not be cancelled, amended, or refunded.
4.7 Less than 24 hours cancellation notice from the date of the departure - Customers will receive no refund.
4.8 More than 24 hours cancellation notice from the date of the departure - all cancelled bookings are subject to a 20.00 GBP admin charge.
4.9 Booking amendment charges are not refundable. If you cancel your booking after an amendment, a £20 administration charge, plus any amendment charges, will be deducted, and the remaining amount will be refunded to your original payment method.
4.10 Parking date change, including extending or reducing parking stay - such modified bookings will become a non-flex booking, which cannot be amended again and are non-refundable if cancelled after that.

5 REFUND VOUCHER

5.1 If cancellation notice is more than 5 days from the date of departure, you have the option to get the voucher for the paid amount minus £5 and save £15 against cash refund.
5.2 Voucher will be valid for 24 months from the date of issue.
5.3 You must use Manage Booking to cancel your booking online.
5.4 You can not use the voucher in conjunction with other vouchers/offers.

6 BOOKING AMENDMENT

A. Amendment - Date Change admin charges
- 6.A.1 More than 72 hours from departure date - 10.00 GBP plus the quote difference.
- 6.A.2 Less than 72 hours but more than 24 hours from departure date - 20.00 GBP plus the quote difference.
- 6.A.3 Less than 24 hours from departure date - booking can not be amended.
- 6.A.4 You must use Manage Booking to amend your booking online. ).
- 6.A.5 Date change must be actioned via Manage Booking only; using another source/method of contact can delay the booking amendment process.
- 6.A.6 Date change charge is applied for both increase and decrease of the number of days.
B. Amendment - Other booking Details change admin charges
- 6.B.1 More than 72 hours from departure date - 2.99 GBP.
- 6.B.2 Less than 72 hours but more than 24 hours from departure date - 5.99 GBP.
- 6.B.3 Less than 24 hours from departure date - booking can not be amended.
- 6.B.4 You must use Manage Booking to amend your booking online.
- 6.B.5 Change of other booking details does not include date change; for the date change, please refer to 5.A.1, 5.A.2, 5.A.3.
- 6.B.6 Other booking details change must be actioned via Manage Booking only; using another source/method of contact can delay the booking amendment process.
C. Amendment - Non-Flexible Products
- 6.C.1 Non-flexible rate bookings cannot be amended, cancelled or refunded.

7 LATE RETURN COVER

7.1 Late Return Cover benefit: Customers who stay longer than their booked parking period—such as when a flight is delayed—must pay the car park’s daily rate for the extra time which is normally between £25 to £45 per day, but it is covered with the Late Return cover.
7.2 Late Return Cover reimburse customers for extra parking costs for up to 48 hours from the original booked return date and time when the delay is justified and documented
7.3 Proof required: To claim, customers would need to submit evidence of the delay, for example, a boarding pass, flight confirmation, or a flight delay notification, etc. You must provide the proof of documents within 3 days of your return.
7.4 Acceptable reasons: Delayed flight for more than 6 hours or cancelled flights only
7.5 Exclusions: The cover would not apply if the delay is caused by events outside the company’s control—war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, extreme weather, epidemics, natural and nuclear disaster, fire, adverse weather conditions, government regulations and advice, airlines cancelling or changing schedules due to airports or airways being congested or closed—or by personal factors like illness, bereavement, trip extensions, or customer negligence
7.6 You must use Manage Booking to open a claim. You must open a Support ticket within 3 days of return.
7.7 Non-refundable situations: Unless otherwise stated, customers would not receive refunds if they amend or cancel their booking because of factors deemed beyond the company’s control

8 ARRIVAL TIME

8.1 We strongly request all customers to ensure they arrive at the car park/terminal with plenty of time to achieve their flight check-in.

9 PARKING CONDITIONS

9.1 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection you will be refused the service and No refund will be eligible.
9.2 A2Z Airport Parking LTD is not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
9.3 The service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. you must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

10 COMPLAINTS PROCEDURE

10.1 A2Z Airport Parking LTD are willing to consider complaints on your behalf. Complaints must be made via support desk. All relevant documents and receipts must be provided with your complaints.
10.2 You should expect to receive a reply within 28 working days upon receipt of your complaint. You will be informed of any delay and the reason for it, should one arise
10.3 All complaints regarding the provision of service must be lodge here within 24 hours of return to the UK, any complaint received after this time will not be considered.
10.4 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
10.5 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
10.6 The service provider reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks or in emergencies or to avoid accidents or obstructions.
10.7 The service provider will put their greatest possible extent to assist in any registered complaint, however assistance cannot be guaranteed.

11 LIMITATION of LIABILITY

11.1 These Terms and Conditions apply only to bookings made directly through this website.
11.2 As a booking agent for the service provider, A2Z Airport Parking LTD is liable to the customer only for losses directly arising from any negligence of the company in processing a booking.
11.3 The total liability for A2Z Airport Parking LTD to the client for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to a2zairportparking.co.uk as per the contract.

12 DISTANCE SELLING

Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services. Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.

13 MODIFICATION

A2Z Airport Parking LTD Ltd may at any time modify these Terms and Conditions and your continued use of this website, including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use

14 HEATHROW AIRPORT ULEZ REQUIREMENTS

Ultra Low Emission Zone (ULEZ) is expanding across all London boroughs, including Heathrow Airport, starting 29 August 2023. If you drive anywhere within the ULEZ, including the Heathrow Airport, from 29 August 2023, and your vehicle does not meet the emissions standards, you must pay £12.50. Please make sure to set up AUTO PAY when coming to the airport to avoid any penalty tickets. The operator will not be liable if you receive a penalty for not paying the ULEZ charge. We Strongly recommend using the Park and Ride service if you use a non-ULEZ vehicle to park at Heathrow Airport. Meet and Greet companies often use storage and transit car parks, which means they have to move your car from one car park to another according to your stay, and it may cost you a heavy penalty if you do not have AUTO PAY set up.

Terms & Conditions