Cancellation Policy

This Cancellation Policy explains how cancellations, amendments and refunds are handled for bookings made through A2Z Airport Parking.

A2Z Airport Parking is operated by A2Z Airport Parking Ltd, a company registered in England and Wales (company number 10693802).

Registered office:
390 London Road, Mitcham, England, CR4 4EA

A2Z Airport Parking Ltd acts as a UK airport parking comparison platform and booking agent. We help customers compare and book off-site airport parking (including Meet and Greet and Park and Ride) with third-party parking providers. We do not own or operate car parks.

In this policy, references to "we", "us", "our", "booking agent", "comparison platform" or "booking platform" mean A2Z Airport Parking Ltd. References to "you" or "your" mean the customer. References to "parking provider" or "service provider" mean the third-party company that supplies the parking service.

All cancellation requests must be made directly through A2Z Airport Parking Ltd, not solely with the parking provider, unless we expressly instruct you otherwise.

1. How to cancel

You may submit a request through Manage Booking, by email to info@a2zairportparking.co.uk, through our contact page or through another support channel displayed on the website.

The request is treated as received when it is successfully submitted to A2Z. The cancellation deadline is measured against the scheduled parking arrival time shown on the booking confirmation.

2. Flexible bookings and cancellation fee

A flexible booking may be cancelled when A2Z receives the request at least 48 hours before the scheduled parking arrival time.

A fixed £20.00 cancellation/administration fee applies to each eligible cancellation and will be deducted from the refund.

Booking fees, SMS charges, postal charges, Cancellation Cover, Amendment Charges, optional extras and any other charges stated to be non-refundable will not be refunded.

3. Requests within 48 hours

A cancellation request received within 48 hours of the scheduled parking arrival time is not eligible for cancellation or refund.

A booking made within 48 hours of arrival cannot be cancelled, amended or refunded.

4. Non-flexible bookings

Non-flexible bookings cannot be cancelled, amended or refunded. The non-flexible status must be shown clearly before purchase.

5. Amendments

Customers may amend a booking only if the request is made at least 48 hours before the scheduled departure time. Amendment requests made within 48 hours of departure are not permitted.

The administration fee for Booking Transfer and Date Change is £5.00, plus any increase in the quoted parking price for date changes.

The Cooling-Off Period applies only to bookings made at least 72 hours before the scheduled departure time. Bookings made within 72 hours of the scheduled departure time are not eligible. Customers may make eligible amendments free of charge within 24 hours of making the booking (the "Cooling-Off Period"). The Cooling-Off Period applies only to standard booking amendments. Date changes, booking transfers and cancellations are not included and remain subject to the applicable fees and terms. All cancellation charges and cancellation policies remain applicable and are not waived during the Cooling-Off Period.

Changes to the booking time only are free of charge when requested at least 48 hours before the scheduled departure time.

Other booking-detail changes requested at least 48 hours before departure are subject to the applicable amendment charge (for example £5.99, or £2.99 when more than 72 hours before departure), unless waived under the Cooling-Off Period.

Non-flexible bookings cannot be amended.

6. Extended stays and delayed flights

Customers who stay longer than the parking period shown on their booking confirmation must pay the parking provider's prevailing daily rate for the additional time.

This applies where the additional stay results from a delayed or cancelled flight, or any other reason. The additional charge will normally be between £25 and £45 per day, but the parking provider's actual rate at the time will apply.

7. Cancellation Cover

Cancellation Cover applies only where it is offered for and added to an eligible flexible booking. The cancellation request must still be received at least 48 hours before arrival.

The fixed £20.00 cancellation fee still applies. Cancellation Cover charges, booking fees, SMS charges, postal charges and optional extras remain non-refundable.

8. Refund processing

Approved refunds will normally be returned to the original payment method after deducting the £20.00 cancellation fee and all non-refundable charges.

No refund is normally available for a no-show, unused or partially used stay, incorrect booking information, late arrival or failure to follow the provider's instructions.

9. Provider service issues and contact

If a parking provider fails to deliver the booked service, contact A2Z with the booking reference and supporting evidence. A2Z will investigate and seek an appropriate resolution.

Use Manage Booking, email info@a2zairportparking.co.uk, or use the contact and support options displayed on the website.

10. Related terms

Amendment charges, refund vouchers, Late Return Cover and full booking conditions are set out in our Terms and Conditions.

Airport Parking Cancellation Policy (UK)